Your Next Steps
How to Get Started
Entering the world of remote supports can seem daunting, but we’re with you every step of the way. From initial conversations to choice of provider meetings through installation and follow-up, we are dedicated to ensuring every individual has every available option to live their life to the fullest.
It Starts With a Conversation
We truly want to hear from you (it’s in our name!). Send us a quick message or pick up the phone and give us a call. No question is too big or small. We believe in what we do, and we want everyone to have access to the freedom Hearo solutions help provide.
Next Step FAQs
How does Hearo integrate with existing care management systems?
As much or as little as you need. Some agencies run on Hearo’s Care Console from day one, while others keep their staff in the records system or monitoring platform they already use, fed by Hearo’s events, history and calls. Those connections are scoped with your team and built by the same people who build Hearo. Partner devices like MedMinder, Withings and BoundaryCare report straight into Hearo, so their readings land on the same record as everything else.
Can DSPs access Hearo platform and alerts?
Yes. DSPs and other staff use the Care Console on the web or in the Hearo Care Console app for iPhone and Android. Staff assigned to a home get push notifications for its alerts, can see what happened and when, and can call the individual’s tablet by voice or video. Agency admins decide who can see which homes.
How long does it take to get individuals set up on Hearo?
Most of the timeline is planning, not installation. Once the assessment is done and services are authorized, Hearo configures the hub and devices before we arrive, so the install itself goes quickly, and with the hub on its own cellular service there’s no internet provider to wait on. We’ll give you a realistic timeline for your state and your individuals in our first conversation.
What training does Hearo provide for our staff?
Hearo technicians train each individual on their devices at installation. For your staff, we train on the Care Console: reading the live dashboard, acknowledging and responding to alerts, documenting what happened and handing off between shifts. Training happens in person or over video, with how-to guides your team can come back to, and we’re here for refreshers and new hires as your team grows.
What ongoing support does Hearo offer provider agencies?
We stay with you long after the install. Critical issues reach our team any time, day or night, and Hearo watches every device so an offline sensor or low battery gets a ticket before anyone has to call. Our technicians handle repairs and replacements, and our director of remote supports works with agencies on billing and on keeping each home plan current as needs change.
We Want to Hear From You
It all starts with a conversation.
Reach out today with any questions.
