Hearo + Smart Living Systems
Hearo Technologies and Smart Living Systems Announce Strategic Partnership to Transform Disability Support Nationwide
A national partnership to scale remote support, expand independence and modernize I/DD service delivery.
Springfield, MO · July 10, 2025
Hearo Technologies and Smart Living Systems (SLS), the technology innovation arm of LADD, Inc., are proud to announce a strategic partnership to advance remote support solutions for individuals with intellectual and developmental disabilities (I/DD). This collaboration brings together Hearo’s pioneering technology and SLS’s nationally recognized expertise in disability services and policy innovation.
The partnership joins Hearo’s robust, customizable remote support platform with SLS’s deep expertise in policy, funding and program implementation, setting the stage for a new standard in service delivery across the U.S.
This partnership is about scale, not just in technology, but in possibility. Together with Smart Living Systems, we’re creating a new path for providers to expand independence, improve safety, and generate new revenue streams, all while honoring the dignity of the people they serve.
Everyone deserves to live with dignity, independence, and connection, whether they’re aging, living with a disability, or facing behavioral health challenges. Together with Hearo, we’re reimagining care with technology that expands access, empowers families, and builds a more sustainable future.
Disability Expertise + Technology
Hearo Technologies offers tablet, phone, laptop and desktop apps for real-time operations, all connected through the Hearo Hub for seamless internet access. Mobile apps provide quick access, while desktop and laptop dashboards offer deeper control, with a consistent, synced experience across devices.
A New Model for Remote Support
This partnership is designed to help providers across the country:
- Launch remote support service lines that are scalable, compliant and billable
- Integrate policy-backed implementation models that meet state funding and oversight requirements
- Shift from staff-intensive care models to tech-enabled independence that empowers individuals and relieves pressure on the DSP workforce
As part of the agreement, Smart Living Systems will serve as a national implementation and advisory arm, bringing the Hearo platform to more states and helping agencies navigate the complexities of launching sustainable, person-centered remote support programs, from reimbursement to training to technology setup.
Building a Smarter, More Human Future
At its core, this partnership reflects a shared belief: that real independence starts with trust, not control, and that support should fade into the background, giving people the space to grow, connect and thrive.
By combining Hearo’s in-house platform, already deployed in over 300 homes, with SLS’s tested training and policy frameworks, the collaboration delivers a complete solution for modern remote support.
We’re not just adding technology. We’re redefining what support looks like. Together, we can help providers move past patchwork solutions and into a future that’s safer, smarter, and more empowering for everyone.
Hearo Technologies + Smart Living Systems
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Hearo is a modular remote support platform designed for the I/DD community.
Built in-house and made for flexibility, Hearo empowers providers to offer support that is always on and never in the way, giving individuals more autonomy and agencies more control.
Myke Bates
CEO, Co-Founder
myke@hearo.net
Hearo Technologies, LLC
1548 East Primrose Street
Springfield, MO 65804
hearo.net
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Smart Living Systems is the technology and innovation arm of LADD, Inc.
LADD is a 50-year-old nonprofit dedicated to advancing inclusion and independence for people with disabilities. SLS partners with providers to implement scalable, policy-compliant remote support models that work.
Carla Reichelderfer
CEO
creichelderfer@laddinc.org
Smart Living Systems LLC
3603 Victory Parkway
Cincinnati, OH 45229
smartlivingsystems.org