Unlock the Power of
Remote Supports
and Assistive Technology

Remote supports uses technology to help people live safely and independently at home without someone physically there around the clock. A Hearo home has assistive technology chosen for the individual, like sensors, reminders and smart home controls, connected by the Hearo Hub over its own cellular service. When something matches a rule in their plan, such as a door opening at night or a missed dose, Hearo reaches the right person: a reminder on the tablet first, then a trained remote support team who can check in by video, turn on lights, unlock the door and bring in on-call staff, family or 911.

Hearo operates as a HIPAA Business Associate. We sign a business associate agreement with every agency we serve and require one from every vendor that handles protected health information. Data is encrypted as it travels from the hub and while it’s stored in the Hearo cloud, and the Care Console shows each person’s information only to the staff and family on their team. Written HIPAA privacy, security and breach notification policies govern how we handle it, and our whole team is trained on them.

Yes, and that’s where it starts. Hearo works with the individual, their family, their provider agency and their case manager on a home plan, then picks the devices that fit it, from a single watch to a full smart home. Our rules engine decides what happens when: a light that shows the way to the bathroom at night, a reminder on the tablet, a door that alerts staff only during certain hours. As needs change, the plan and the devices change with them.

It puts in-person staff where a person matters most. One remote support team can cover many homes overnight and between visits while sensors and reminders handle the routine checking in, so agencies can serve more individuals with the staff they have and reach homes that are hard to staff, including in rural areas. How much in-person support someone keeps is decided by their plan and their team, and it can change as they grow more independent.

Hearo is designed to do more than support an individual’s current needs; it’s a tool for growth. Reminders, routines and rules are set up around the goals in their support plan, and every alert, response and completed task is logged in the Care Console, ready for plan reviews and billing. As the individual builds skills, their team can fade the supports they no longer need.