How We Can Help
Remote Supports Designed to Deliver Independence for All
Hearo creates the customized ecosystems that provide assistance and monitoring to optimize and enhance traditional staffing models. By bringing together smart home devices, always-on connectivity, and direct communication into one seamless system, the result is more freedom for the people at the center of it all and more capacity for the people who support them.
The Hearo Ecosystem
Remote supports should work like the power in your walls: always on, there the second someone needs it, and nothing to think about the rest of the time. Pick a moment and follow it through.
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The Individual
Their own place, on their own terms
Hearo Hub Tablet -
Door Sensor
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Bed Mat
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Doorbell Camera
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Smart Light
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Med Dispenser
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Hearo Watch
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Door Lock
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Battery Backup
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Remote Support
One team covering many homes
Care Console -
Family
Peace of mind, not phone calls
Family App -
Case Manager
Every response on the record
Reports -
Hearo
- A hub on cellular with battery backup
- Rules written from each person’s plan
- Every device watched around the clock
- Install, training and support
- The front door opens, a minute after the bed mat goes empty.
- The home plan says an overnight exit needs a person. Alert sent.
- A specialist checks the doorbell camera, turns on the porch light and calls the tablet. Just taking out the trash.
- Sees it in the app over coffee: door at 2:14, checked in 17 seconds, all good. Nobody woke them.
- Logged with times, response and outcome, ready for the monthly review and the billing.
- The 8:00 dose is still sitting in the dispenser.
- A reminder plays on the tablet first. Still untouched at 8:45, so it goes to a person.
- A quick video call on the tablet. The dose comes out of the tray while they chat.
- Sees the dose marked taken, 47 minutes late, without having to call and ask.
- Late mornings show up as a pattern, so the plan moves the reminder earlier.
- The watch reads 148 beats a minute while sitting on the couch.
- That’s over the line in the care plan. The alert fires and the call tree starts ringing.
- The specialist sees the reading, calls the watch, sends on-call staff and unlocks the door for them.
- Gets the call too, with what happened and who is on the way.
- On the record: the readings, the timeline, who answered and when.
- A storm takes the power out. The hub drops to battery and keeps talking over cellular.
- Hearo’s device watch sees the outage and opens a ticket before anyone has to call.
- Gets a heads-up that the home is on battery, then checks in on the tablet.
- Hears everything is still running. Nobody has to drive over in the storm.
- Outage and restore times are on the record. Nothing went dark.
Hearo at a Glance
See a quick overview of how the Hearo ecosystem comes to life for individuals seeking more freedom, security, and personal development.
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It All Starts with the Individual — Always
Hearo collaborates with an individual’s provider agency, family, and case manager to create a customized home plan with the appropriate devices, services, and assistive technology that account for their specific wants and needs. Next comes installation.
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Hands-Off, Care-Free, Everything Provided
Expert Hearo technicians install the appropriate devices throughout the individual’s home and provide the training for interacting with the Hearo ecosystem. With full cellular service and backup, no internet provider is needed.
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The Hub Is the Heart of the System
The Hearo Hub is a purpose-built gateway roughly the size of an Apple TV. It includes its own cellular radio — no broadband, no Wi-Fi dependency, and no patient setup. The battery backup ensures continuous monitoring even through power outages.
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Sensors Report in Real Time
Sensors throughout the home continuously report to the hub. The hub transmits encrypted data to the Hearo cloud platform. Data is processed through a set of customized rules. For example, if motion stops for a set period, if medication isn’t dispensed, or if a fall is detected, the system triggers alerts, escalations, and/or automated actions.
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Everything Comes Together in the Care Console
Remote case managers and family members can access the Care Console to check status and be immediately notified of any alerts. The intuitive interface includes direct voice and video calling.
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Continuous Improvement
We are in constant contact with provider agencies and support coordinators to ensure we are delivering the best solutions possible. Our plans and services are easily adaptable to meet the changing needs of the individuals we serve. Our work is never complete.
Explore Everything in the Hearo Toolkit
Take a closer look at all the devices and sensors we use to create the solutions that deliver real independence.
We Want to Hear From You
Let’s start a conversation about how we can help you best.
Reach out today!
